Privacy Policy

Last Updated: 20.09.2025

1. Introduction

GGRSOFT UAB (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://ggrsoft.com/ (the “Site”) or communicate with us.

We are a data controller responsible for your personal data processed through our Site.

Company: GGRSOFT UAB
Address: Vilnius, Gedimino pr. 10-14, LT-01103, Lithuania
Email: connect@ggrsoft.com

2. Data We Collect and How We Use It

We process your data based on legitimate interests, contract performance, and your consent.

Purpose of Processing	Types of Personal Data	Legal Basis
To respond to your inquiries (via forms, live chat, email).	Name, email address, message content, country, any other information you provide.	Performance of a contract (pre-contractual steps).
To send marketing communications (news, product updates).	Name, email address, marketing preferences.	Your consent. You can withdraw it anytime.
To analyze Site usage and traffic sources.	IP address, browser/device info, pages visited, UTM tags (source, medium, campaign).	Legitimate interest (to improve our Site and services).
To provide and analyze live chat support.	Chat transcripts, name, email, UTM tags, geolocation.	Legitimate interest (customer support) and/or performance of a contract.

3. How We Collect Your Data

Directly from you: When you fill out a form, use the live chat, or contact us by email.
Automatically: Via cookies and similar technologies when you use our Site. For detailed information, please see our dedicated Cookie Policy.
From third-party sources: We receive analytics data from providers like Google Analytics, which is provided in aggregated and anonymized form.

4. Sharing Your Personal Data

We may share your data with trusted third-party service providers who act on our instructions (data processors) under strict data protection agreements. These include:

Cloud Storage and Hosting Service Providers
Customer Relationship Management (CRM) Software Providers
Email Marketing and Communication Platforms (e.g., Mailchimp)
Analytics and Performance Monitoring Services (e.g., Google Analytics)
Live Chat and Support Service Providers

We ensure all providers comply with GDPR requirements.

5. International Transfers

Some of our providers are located outside the European Economic Area (EEA). We only transfer data if appropriate safeguards are in place, such as the EU Commission’s Standard Contractual Clauses.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined:

Inquiry data: Retained for 2 years after last contact to follow up.
Marketing consent: Retained as long as you are subscribed; you can unsubscribe anytime.
Analytics data: Set to be automatically deleted after a period of 14 months.

We may retain data longer if required to comply with legal obligations.

7. Your Data Protection Rights

Under GDPR, you have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your personal data (“right to be forgotten”).
Restrict or object to our processing of your data.
Data portability.
Withdraw your consent at any time.

To exercise these rights, contact us at connect@ggrsoft.com. You also have the right to lodge a complaint with a supervisory authority in your EU member state.

8. Data Security

We implement appropriate technical and organizational measures to protect your data.

9. Changes to This Policy

We may update this policy. The “Last Updated” date at the top indicates when it was last revised.